General FAQs

Account Queries

• How can I check my balance?
• How do I change my debit order date
• How can I set up a debit order?
• How do I make an account payment?

Delivery Queries

• Where do I get a Post Office Tracking Number
• Why is there a delivery time period of 6-8 weeks?
• Courier Delivery
• Post Office Delivery
• When will my package arrive?

Before you buy

• Why choose Pres Les?
• What is the Pres Les Quality Promise?
• What is Direct Selling?
• Why direct selling?
• What is your return policy?

Orders

• What forms of payment do you accept?
• No one has contacted me?
• How do I order Pres Les?
• What is your returns policy?
• I’ve paid my C.O.D balance into Pres Les account, but the Post Office is not accepting proof of payment, what should I do?
• Claiming a refund
• I found a defect
• I want to exchange my order
• I want to cancel my order

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